London Residential complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Please follow this process:
Speak to your Negotiator or Manager
In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues verbally with the Manager of the department concerned.
Put your complaint in writing
Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.
A formal written outcome of the investigation will be sent to you within 15 working days.
Write to the Director
The Director London Residential Ltd
231 Barking Road,
London E6 1LB
This complaint will also be acknowledged within three working days of receipt and an investigation undertaken.
A formal written response will be sent to you within 15 working days.
Following the Directors Compliance investigation, a written statement expressing London Residential final view will be sent to you. This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The Property Ombudsman within 12 months for a review.
Refer the matter to The Property Ombudsman
Milford House, 43 – 55 Milford Street, Salisbury, Wiltshire, SP1 2BP 01722 333306.